Return Policy

This Return Policy outlines the conditions under which Mahara Los Angeles LLC accepts returns, exchanges, and refunds for purchases made through www.shopmahara.com.

General policy

All sales are considered final unless they meet the conditions outlined below. Mahara Los Angeles LLC reserves the right to approve or deny any return request at its sole discretion, to the extent permitted by applicable law.

Return eligibility

To be eligible for a return, items must meet all of the following conditions:

• Return request must be submitted within 7 days of delivery.
• Items must be unused, unworn, unwashed, and in original condition.
• All original tags, packaging, and labels must be attached.
• No signs of wear, damage, odor, or alteration.

Any item that does not meet these conditions may be rejected and returned to the customer.

Non-returnable items

The following items are strictly non-returnable:

• Final sale items
• Discounted or promotional items
• Accessories, bodysuits, or intimate wear (for hygiene reasons)
• Items purchased using special promotions or clearance events

These items are not eligible for refund, exchange, or store credit under any circumstances.

Refunds

Approved returns may be issued as store credit only, unless otherwise required by law. Original shipping costs are non-refundable. Mahara Los Angeles LLC reserves the right to deduct return processing or restocking fees where applicable.

Exchanges

Exchanges are subject to product availability. If the requested item is not available, store credit may be issued instead. We do not guarantee availability of replacement items.

Return process

Customers must request return authorization before sending any item back. Unauthorized returns may be refused. Customers are responsible for return shipping costs unless the return is due to a confirmed defect or error on our part.

Damaged or incorrect items

If you receive a damaged or incorrect item, you must notify us within 48 hours of delivery. Claims submitted after this period may not be accepted. We reserve the right to request photographic evidence before approving any claim.

Chargebacks and disputes

Customers agree to contact Mahara Los Angeles LLC before initiating any chargeback or dispute. Unauthorized chargebacks may result in account restrictions and denial of future purchases.

Right to refuse returns

Mahara Los Angeles LLC reserves the right to refuse any return that does not comply with this policy or that shows signs of misuse, abuse, or fraudulent behavior.

Policy updates

We reserve the right to modify or update this Return Policy at any time without prior notice. Changes will be effective upon posting on this page.

Contact

For return requests or questions, please contact us at hello@shopmahara.com.